Indiana Computer Enterprises offers convenient ways to support your business infrastructure with Virtual Network Administrator (VNA) and Preventative Maintenance Checks and Services (PMCS) programs. Take a look at our inclusive service agreement options. I.C.E even offers "Blocks of Time" that may be purchased at a reduced rate to be used for support, training, programming, repairs, maintenance, or any other computer related service that we offer and the blocks never expire please Call for more details.

I.C.E. Service Agreements

Plan: Silver
Responsive Time\Transit: 4hours
Support: 10 hours a day 5 days a week
E-mail Support: Unlimited
Chat Support: Unlimited
Phone Support: Reduced Rate
VNA Support Associate Level: Included
Server PMCS: Included
Workstation PMCS: Included
Weekly Summary: Included
Semi-Annual Technical Assesment: Included

Plan: Gold
Responsive Time\Transit: 2hours
Support: 24 hours a day 5 days a week
E-mail Support: Unlimited
Chat Support: Unlimited
Phone Support: Reduced Rate
VNA Support Associate Level: Included
Server PMCS: Included
Workstation PMCS: Included
Weekly Summary: Included
Semi-Annual Technical Assesment: Included

Plan: Platinum
Responsive Time\Transit: 1hours
Support: 24 hours a day 7 days a week
E-mail Support: Unlimited
Chat Support: Unlimited
Phone Support: Reduced Rate
VNA Support Associate Level: Included
Server PMCS: Included
Workstation PMCS: Included
Weekly Summary: Included
Semi-Annual Technical Assesment: Included

VNA Engineer Support:
• Manage user accounts
• Manage email server
• Monitor network performance
• Configure routers, switches, firewalls.
• Security

VNA Associate Support:
• Manage user accounts
• Manage e-mail server

Preventative Maintenance Checks & Services Program

Server PMCS:
Regular inspections of backup jobs
Regular anti-virus definitions file updates
Weekly OS updates & patches
Weekly inspection of event logs
Monthly server performance review
Check available disk space
Network diagramming
Hardware inventory
Software licensing review
Annually clean entire server CPU & all Peripheral hardware

Workstations PMCS
Regular inspection of anti-virus scan results
Weekly OS updates & patches
Monthly defrag disk
Quarterly delete temporary files
Annual system cleaning, clean out CPU