Indiana Computer Enterprises offers convenient ways to support your business infrastructure with Virtual Network Administrator (VNA) and Preventative Maintenance Checks and Services (PMCS) programs. Take a look at our inclusive service agreement options. I.C.E even offers “Blocks of Time” that may be purchased at a reduced rate to be used for support, training, programming, repairs, maintenance, or any other computer related service that we offer and the blocks never expire please Call for more details.

I.C.E. Service Agreements may include the following components depending on your requirements:

Regularly scheduled on-site technical services
Remote monitoring of your network
24 hours a day 7 days a week
Remote Support / Phone Support / E-mail
VNA Support Associate Level
Server PMCS
Workstation PMCS
Weekly Summaries
Semi-Annual Technical Assessments

VNA Support:
• Manage user accounts
• Manage email server
• Monitor network performance
• Configure routers, switches, firewalls
• Security

Server PMCS:
Regular inspections of backup jobs
Regular anti-virus definitions file updates
OS updates & patches
Inspection of event logs
Server performance review
Check available disk space
Network diagramming
Hardware inventory
Software licensing review
Annually clean entire server CPU & all Peripheral hardware

Workstations PMCS
Regular inspection of anti-virus scan results
OS updates & patches
Defrag disk
Delete temporary files
Annual system cleaning, clean out CPU